Returns, Refunds and Exchanges

At AnaKor Design, each product is created especially for you after your order is placed. We carefully inspect our designs and work with our fulfilment partners to ensure that your order arrives in excellent condition.

14-Day Return Policy

You may request a return within 14 days after receiving your order.

To be eligible for a return, the item must be:

• unworn and unused;
• unwashed;
• in its original condition;
• returned with any original tags and packaging;
• accompanied by proof of purchase.

You may inspect and try on the item as you would in a physical store. However, we may reduce the refund if the item has been handled beyond what is necessary to establish its nature, characteristics, and fit.

To request a return, please contact us at anakor.design@gmail.com before sending the item back. Include your order number and the reason for your return.

Once your return request has been approved, we will provide you with the correct return address and return instructions.

Do not return an item to the address shown on the original shipping package. Our products may be fulfilled from different facilities, and unauthorised returns may not reach us or be processed correctly.

Items returned without contacting us first may not be accepted.

Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong size or colour, or no longer want the item, you are responsible for the cost of returning it.

We recommend using a tracked shipping service and keeping your proof of postage. AnaKor Design cannot be responsible for return packages that are lost in transit.

If the item is defective, damaged, misprinted, or incorrect due to an error on our part, we will cover the appropriate resolution costs.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, misprinted, or different from what you ordered, contact us as soon as possible at anakor.design@gmail.com, preferably within 30 days of delivery.

Please include:

• your order number;
• a description of the problem;
• clear photographs of the item;
• a photograph of the packaging, where relevant.

After reviewing the issue, we may offer a replacement, reprint, repair, partial refund, or full refund, depending on the circumstances.

Please do not return a damaged or defective product unless we specifically ask you to do so. In many cases, photographs are sufficient for us to resolve the issue.

Nothing in this policy limits any mandatory consumer rights or legal guarantees that apply to defective or non-conforming goods.

Incorrect Size or Colour

Because our products are made after an order is placed, we do not provide free replacements or free returns when the customer has selected the wrong size or colour.

Please review the size guide and product information carefully before ordering.

Where a statutory right of withdrawal applies, you may still return an eligible item within the applicable withdrawal period, but you will be responsible for the return shipping costs.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different size, colour, or product is to request a return for the original item and place a separate order for the replacement.

The new order will be processed independently and must be paid for separately. Any refund for the original item will be issued after the return has been approved and processed.

Personalised and Custom-Made Products

Products that have been personalised or made according to specifications provided by the customer may not be eligible for return or cancellation, except where the product is defective, damaged, or incorrect.

This includes products customised with a customer’s name, personal text, photograph, or other individually requested modification.

Products featuring AnaKor Design’s standard artwork are not considered personalised solely because they are printed after an order is placed.

Sale Items

Sale and discounted items are subject to the same statutory consumer rights as full-price items.

Where no mandatory right of withdrawal applies, any additional voluntary return rights for sale items may be limited at our discretion.

Gift Cards

Gift cards are non-refundable except where otherwise required by applicable law.

European Economic Area Right of Withdrawal

Customers in the European Economic Area have the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, you must clearly inform us of your decision to withdraw by emailing anakor.design@gmail.com within the 14-day period.